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PRIVACY&POLICY

collected information

We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarilysubmitted by the customers to us. We collect customer’s personal information during the account registration on our site on our site.

Personal Identification Details

Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order.

terms & conditions

Welcome to XIN ZHI  web site online store. Terms and conditions stated below applies to all visitors and users of XIN ZHI. You’re bound by these terms and conditions as long as you’re on www.xinzhi.asia.

general

The content of terms and conditions may be change, move or delete at any time. Please note that XIN ZHI have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, XIN ZHI will take immediate actions against the offender(s).

site contents & copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by XIN ZHI.

comments & feedbacks

Comments and Feedbacks

All comments and feedbacks to xinzhi9349@gmail.com

delivery policy

transportation time

We only use POS LAJU/ABX to shipping all the goods on every Monday to friday (excluding public holidays).

we need the signature of all orders, it is not advisable to serve P.O BOX and APO / FPO addresses during this time.

unsuccessful delivery

If you missed the delivery, you can call POS LAJU HQ OFFICE 1 300 300 300 and contact us.

The parcel will be keep at local POS LAJU OFFICE for 7 days, POS LAJU be returned the parcel to our warehouse after 7 days

If the first delivery attempt is unsuccessful, customer must pay one more time for postage before second shipping.

PARCEL WILL ONLY BE KEPT IN WAREHOUSE FOR 30 DAYS. AFTER 30 DAYS, ORDER WILL CANCELLED AND NO REFUND. 

date of receive

Your package will arrived based on the shipping companies delivery pace.
But if without any delay or unforeseen situation this is the usual rate of deliveries.

EAST MALAYSIA-  2-5 days after shipping.

WEST MALAYSIA-  1-3 days after shipping.

order changed and cancellations

If you wish to make changes based on your order or schedule of delivery, please contact Customer Service wherever possible, and we will be happy to inquiry.

return & refund policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. XIN ZHI will also not be responsible if your shipment is lost during the return transit.
Once we have checked and confirm the goods/products, customer will received their refund within 7 day after the confirmation.

Please return your purchase to the following address:

Xin Zhi As Lady Shop (JM 0812008-D)

30A, Jalan Kebudayaan 6 , Taman Universiti

81300 Skudai , Johor

Please contact us at alicex2image@gmail.com or +6012-6793419 if you have any questions or doubts.